For Relius to retrieve files from Finch, Relius needs to ensure Finch SFTP IP addresses have been allow-listed. In certain instances, you may receive the below error:
If you receive this error and you are using Relius ASP, please create an Incident for FIS Relius Technology team to allow-list the SFTP site.
This is a sample email that can be used:
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Our firm will need the ability to pull files from an SFTP site to our ASP environment.
Please allow connection to the SFTP site / port listed below to allow the file transfer process.
Site: sftp-relius.tryfinch.com
Port: 22
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