To connect your PrimePay account to this application, you must add Finch as an administrator in the PrimePay system. The steps are below.
Instructions
1. In the top menu, click Employer Setup and then Manager in the Manager Setup navigation row.
2. Select the Manager Setup tab.
3. In the Select Manager menu, select Add New.
4. Enter the following details:
- First Name: Input the name of the application you are connecting to
- Last Name: Support
- Email Address: Enter the email address found in Finch Connect
- Manager Profile: Administrator
5. Enter the username found in Finch Connect as the username.
6. Enter a temporary password and confirm.
7. Check Require Password Change and Force User to Change Password at Next Login.
8. Click Save.
If you are not able to follow the instructions above, please contact your account representative and share that you would like to add the username found in Finch Connect as an External Administrator. CC the email address found in Finch Connect so we can see all communications and help troubleshoot.