Why Do I See Multiple Finch-Associated Users in My Employment System?

Overview

In order to maintain a reliable, uninterrupted connection between your employment system and our platform, Finch uses a dedicated user account to access data on your behalf. This account is used for the purposes of securely syncing employment and payroll data with the applications you've authorized and (if applicable) performing write operations.

Why Multiple Finch Users Might Appear

In rare cases, you may notice more than one user account associated with Finch in your system. This typically occurs when:

• The existing Finch-linked user account becomes inactive, restricted, or removed.
• A new connection or reconnection is initiated through Finch, and we provision a fresh user to restore access and maintain the data sync.

When possible, we remove or deactivate the outdated user to prevent confusion. However, some employment systems do not allow full removal of users, which can result in previously used Finch-linked accounts remaining visible — even though they are no longer active or in use. 

What This Means for You

• Only one user is active at a time. Finch ensures that only a single, authorized user is used for syncing data at any given moment.
• No duplicate access. Older or restricted accounts are no longer used to access your system once a new user has been provisioned. No action is required to remove the duplicate user(s), but if your company requires that the extra users be removed, please reach out to developers@tryfinch.com to identify which user can be removed and which one is currently active and necessary.
• No action required. These users exist only to enable secure and automated data sync. They do not affect your system’s functionality or permissions.

Why We Do This

Keeping your data connection healthy is critical. If access is removed or restricted, it can break the connection and stop data from flowing to the applications you’ve enabled. Rather than requiring manual troubleshooting, our platform automatically re-establishes access through a new, authorized user when needed — ensuring minimal disruption for you and your team.

Questions? 

If you have questions about the users you see in your system, or would like to confirm which one is currently active, please reach out to your application provider or our support team for clarification.